Michelle Gipsh was amazing from the first time I spoke with her! My fiancé and I were trying to plan a destination wedding and were starting to feel overwhelmed looking at resorts, wedding information and travel details. We spoke to Michelle, and from the very beginning she was great! She got a good feel of where we were looking, and what we were looking for. She had great suggestions when it came to us needing help to narrow down resorts. Not only was she knowledgeable about the resorts, costs, etc, but she also had a great feel of how other guests felt about the wedding coordinator service at each hotel. She was also very receptive to us suggesting locations that were not on the original list, that we were potentially interested in. After contemplating all options, we picked Dreams Tulum. We couldn't have been happier with our decision. We chose this resort because of pictures, and Michelle had said that their wedding department was great, and that it fit what we were looking for. She was spot on! Within less than 12 hours of us determining date and location, Michelle had our wedding website up and running! We sent an initial email to closest friends and family with the link to the website, while we worked on official invites (since it was going to be a small wedding of approx 30 people). The entire time, we had very few to no questions from our guest about booking, travel arrangements or any of that stuff that you don't want to get bogged down with, because Michelle was so great. She made herself accessible via phone, email and text to our guests, and ensured that all went smoothly and that we didn't need to be involved. When we arrived at the airport, we had our personal shuttle waiting for us, which was a huge relief because it gives you a sense of security when traveling to another country (included with the prices through Michelle and booking). Everything was so smooth and seamless. Over the wedding weekend we heard similar sentiments from all of our guest about the ease of booking and how smooth and carefree it all was. The resort was amazing, and just as Michelle had told us, the wedding department was amazing! Looking back, we feel like we won the travel and wedding lottery because we didn't have a care in the world, and got to relax and enjoy the time with our closest family and friends. Now that its all over, our group is keeping in touch and discussing making this a yearly trip, and I will definitely be in touch with her again for our next trips! Highly recommended!!!!
My travel Agent was Candyce Roa and I was delighted with her service. She was able to get my group of ten people six days and 5 nights at the Riu Tequila for mid April. She always responded very quickly to concerns, updates or follow up questions. She was even able to secure the twelve people group rate price for my trip even though we were two people short. She left clear instructions and notes for travel as well as her emergency contact number in case anything came up but it was never necessary because we had no issues getting to or from the resort. Overall I was very pleased with Candyce and Travel Zap and will be recommending them to all my friends and family!
Brandon Smith was such a huge help in planning our sales team's annual trip! Its tough rounding up information for 13+ people, but Brandon was patient and didn't lose his cool, even when we had several last minute cancellations. The resort was amazing and travel was seamless. Thank you, Brandon!