Traveling Within 30 Days
For guests traveling in the next 30 days.
Guests traveling within the next 30 days are of the utmost importance to us. We will be prioritizing your inquiries and responding as quickly as possible. Please contact your agent directly for any questions regarding your booking. You can also reach out to our Customer Success department for additional support.
E: help@travelzap.com
P: (800) 208-5343
Should you decide to adjust or cancel your reservation, your agent will work with the supplier to give you options for your change in plans. Each supplier has different policies in place for these changes and we will work with them on your behalf to get refunds and adjustments processed as quickly as possible.
Due to the high volume of requests, please allow more time for these updates to be confirmed. Refunds will be processed in the order that they are received, and may take a minimum of 30-45 days. We will be monitoring these refunds to ensure they get to you as quickly as possible, and we encourage you to reach out to our Customer skypSuccess department if you would like an update on the status of your refund.
Thank you sincerely for your patience and understanding as we all work through this together.