At TravelZap, we pride ourselves on being able to offer our clients the lowest rates available. That’s why, if you’ve found a lower rate than that which we’ve offered you, we are happy to price-match. Price matches are not guaranteed, but please understand that every effort will be made to honor your request to get you the best possible rate. We reserve the right to deny the request if it does not meet our Price Matching terms and conditions. Once a price match has been confirmed and validated, any additional changes or modifications will be subject to the current rates. Any requests sent after hours and on weekends may take up to 48 hours to process.
When can I submit a price-match?
Make sure the following criteria are met when you are considering price-matching your rate:
- It is within 24 hours of making your original booking with TravelZap.
- The lower rate you’ve found includes the exact same elements (room category, airfare, etc.) as that which you booked.
- The lower rate you’ve found has no special requirements/policies (must attend a presentation, employee discount, nonrefundable, member rates, etc.).
- The lower rate you’ve found is not available exclusively on mobile devices.
- The lower rate you’ve found is from one of the following companies or websites:
- The resort direct website
I’ve met the above criteria. How do I submit a price-match request?
Step 1: Create your reservation on the group website and submit your deposit. Price Matches will not be approved until the deposit has been placed.
Step 2: Reply back to your “Deposit Payment Confirmation” email (automatically received after your deposit is placed). The reply must come from one of the guests on the reservation to be price-matched. Price matches cannot be submitted on behalf of other guests. Make sure you reply within 24 hours and attach a screenshot of the price you found including the information below:
- Total price with taxes and fees included
- Resort name
- Room category
- Dates of Stay
- Number of travelers
- Current date and time
- URL address
- Add-ons, such as transfers, if applicable
If you are price-matching a package that includes airfare, the screenshot must also include the following for both departure and return flights:
- Airline(s) name(s)
- Departure and return airports
- Flight times
- Flight numbers
- Class of service
Step 3: A Guest Services Specialist will contact you regarding the approval of your price match inquiry.
Example of a valid price-match screenshot (necessary elements marked in red):
Price matching is not allowed for groups with contracted rates. Some restrictions may apply (i.e. basic economy flights, non-refundable rates, special promotions, booking window too close to travel). Should you have any further questions regarding price-matching, request a Contact Us form to contact your agent and they will be happy to assist you. Price matches are only approved at the time of making the original booking. If you need to make any modification to a price-matched reservation, you will be subject to the supplier’s current rate and any price match will be forfeited.
I’ve booked my stay and want to make a modification, what happens to my price match?
Price matching can only be done at the time of booking. If you have already secured your reservation with a Price Match and now want to make a modification, you will lose the price matched rate and your reservation will be adjusted to the current pricing at the time of the modification.
I’ve booked my stay and found a lower rate online, can I price match?
Price matching can only be done at the time of booking. If your reservation has been secured for 24+ hours, you would need to cancel your current reservation, resulting in a loss of the initial deposit amount. Then you will be able to create a new reservation, place a new deposit and submit your price match.
I’ve booked my stay WITH INSURANCE and found a lower rate online, can I price match?
Price Matching can only be done at the time of booking when the initial deposit is placed. If you would like to price match after securing your booking, we would need to cancel your current booking which would forfeit the insurance you purchased on the reservation. If you wish to still have insurance, you can repurchase it on the new reservation at 75% of its original cost.
Please note that in order to confirm the price match with insurance you will need to submit the new insurance payment within 24 hours of your price match is approved. This does not apply to bookings with insurance purchased through a third party (e.g. TravelGuard).