When booking your vacation with us, please read and accept the following terms of our Fair Trade Contract in order to continue with your purchase of a TravelZap Vacation.
Your Contract with TravelZap
All vacations are subject to the terms and conditions shown on the TravelZap Fair Trade Contract and your booking of the vacation is acceptance of the terms in this contract.
1. Bookings and Payments
All that is required to reserve your vacation is a rooming information form and a signed credit card form including the applicable deposit per person. The balance due must be paid at least 65 days before departure (for bookings within 65 days of departure, full payment is due at time of booking). We reserve the right to treat the booking as cancelled by you if the balance due is not paid on time. Your signed credit card authorization form grants TravelZap the authorization to charge the payment to a third party credit card processing company used by TravelZap or directly to an affiliated travel supplier, at the sole discretion of TravelZap. Deposit requirements: Deposit amounts differ based on the type of airfare used for the package (scheduled, contracted, private, or charter), space availability, and departure dates. Deposits are never lower than $150 per person. TravelZap reserves the right to issue scheduled airline tickets once the booking is under applicable deposit.
2. Amendments And Cancellations
The following cancellation policies apply to all vacation packages purchased with TravelZap unless otherwise stated in a written contract, approved and signed by an agent or a representative of Travel Zap: - Initial deposts are non-refundable at any point upon cancellation of your vacation package. - Cancellations 65-31 days prior to departure are subject to a $150 per person penalty in addition to applicable hotel, airline, or tour operator fees. The penalty is never less than the amount of the initial deposit. - Cancellations 30-0 days prior to departure are subject to 100% cancellation penalty.
In order to avoid any of the above fees, we strongly encourage the purchase of "cancel for any reason" travel insurance through one of our affiliates, which is available to purchase when you're submitting your payment form. Please contact support if you have any questions regarding travel insurance.
If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, destination or hotel, the charges shown above become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply.
If the number of individuals occupying a room changes due to an amendment or cancellation, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all passengers change it is considered a cancellation and a new booking.
Passengers returning from any international destination must have a valid passport and for non-U.S. citizens valid entry documents. Travel Zap is not responsible for any passenger who is unable to travel as a result of their failure to have a valid passport, and for non-U.S. citizens, failure to have necessary travel documents.
3. Airline and Supplier Responsibility
The affiliates, partners, and suppliers of TravelZap issue tickets, coupons or electronic documents covering transportation, hotel accommodations and other services and facilities. Neither TravelZap nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any defect, negligence, or other wrongful act or omission by any other hotel agency, transportation company or party providing such services or facilities, strike, war, terrorism, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. All airlines concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the airlines and the passenger tickets issued in conjunction with this package. TravelZap is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.
4. Luggage and Personal Property
When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport. Some airlines do not cover damage to soft-sided luggage. The airlines' maximum liability for loss, damage or delay to checked baggage is limited to $3300 per ticketed passenger domestically and $9.07 per pound up to 44lbs per ticketed passenger for international travel. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. TravelZap Inc. does not accept liability for client luggage or personal property.
5. Forum Selection
Resolution of disputes shall be in accordance with the Dispute Resolution clause below. The exclusive forum for litigation shall be the Court of Common Pleas of Cook County, Illinois.
What We Provide In Return
1. Price Guarantee
The DOT has defined air transportation, tour or tour components as purchased when the full amount of that air transportation, tour or tour component has been paid by the consumer. Our intention is to provide you with the vacation which you have selected, at the price in effect at time of booking. If for any reason we have to increase the price of your vacation, including an error made in computing your price, we will offer you the option of cancellation without charge, provided that you advise us within seven days of your receipt of notice of the increase. Pre-purchase price increases (increases to a vacation package without full payment on the record) including but not limited to an increase in the price of the air seat, an increase in the price for the carriage of the passenger baggage, an increase in the applicable fuel surcharge, or an increase in a government imposed tax or fee may apply.Post-purchase price increases (increases to a vacation package that has been paid in full) are prohibited, except for those increases related to government imposed taxes and fees. Change fees do not constitute an increase in the price of an already purchased ticket, as technically the consumer is purchasing a new ticket for new travel. Any foreign government entrance or exit fees or taxes are not included in the cost of your vacation package and have to be paid independently and directly upon arrival or departure at a destination where the government imposes such taxes or fees.
2. Flight Information
Your dedicated travel agent will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit. Your flight tickets, which we dispatch when your booking is paid in full, or your electronic documents, will contain your flight information. All times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. TravelZap assumes no responsibility for any passengers making independent connections to your flights booked through TravelZap.
3. Amendments & Cancellation
Special features offered by hotels are subject to change at the hotel's discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within seven days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior). In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us or a supplier, our only liability will be to return all monies paid (public charters only) or provide a refund in the form of a TravelZap credit.
Any refunds always will be made as soon as possible in the original form of payment. Please note, however, that no refunds will be made for any services provided in the itinerary that you do not use. Passengers who do not travel (charter, land only or scheduled air) are subject to 100% cancellation penalties. Travel insurance payment plans are non-refundable and non-transferable. Refunds (if applicable) for scheduled air programs will only be issued upon the return of the unused ticket. If for any reason you should lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return home, you must contact us to begin refund procedures by completing a "Lost Ticket Application" (fees may apply). Any refunds made by the airline will be based on the value of the original ticket issued less any airline processing fees. In most cases the replacement ticket you have to purchase will be more expensive.
5. Our Responsibility to You
TravelZap has made arrangements with airlines, hotels and other independent suppliers to provide you with the services you purchase; and has affiliated suppliers and tour operators which are represented in Mexico and most Caribbean destinations by companies organized and existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute. Please understand that we cannot control and will not be responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. TravelZap is not responsible for losses or damages arising from bodily injury, property or other damage caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents or other unforeseen circumstances. All prices and features described herein (as well as in Travelzap advertisements and websites) are subject to change without notice. Some hotel room photographs do not depict the standard room category. If any term or provision of this Fair Trade Contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.
We reserve the right to make changes to this Fair Trade Contract. Any changes will be posted.
If there are any questions regarding this Fair Trade Contract you may contact us using the information below.