Careers

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ACCOUNT MANAGER

TravelZap is revolutionizing the travel industry, one group vacation at a time. Using our proprietary technology, personalized processes, and streamlined travel dashboard we provide our customers with a professional, highly-responsive, full-service experience. We’re looking for new Account Managers who will work tirelessly to become leading travel experts in our start-up company. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:

  • Responsibilities and Duties

    • Build customer relationships through frequent communication to determine their needs.
    • Must have the drive to maintain a consistent ‘pipeline’ that enables meeting and exceeding sales goals.
    • Constant follow-up to find new opportunities with inbound leads, while multitasking to meet current customer’s needs.
    • Manage accounts and leads efficiently with the use of CRM.
    • Assist with all travel reservations and provide exceptional customer service.

     

    • Qualifications and Skills
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
    • Competitive and commission motivated. Must be passionate about closing a sale.
    • Customer service expert.
    • Bachelor’s degree.
    • Computer and Internet-savvy.
    • Hospitality experience a plus!
    • Must be able to provide a reference from each of your 2 most recent jobs.
  • Compensation and Benefits

    • Compensation-based salary
    • Location: Chicago, IL

     

    Benefits offered:

    • Health insurance
    • Dental insurance
    • Paid time off
    • Healthcare spending or reimbursement accounts such as HSAs or FSAs
    • Workplace perks such as food/coffee and flexible work schedules
    • Retirement benefits or accounts
    • Other types of insurance
    • Flexible schedules

     

  • Apply Here

    PLEASE COMPLETE BOTH STEPS:

    Step 1: Contact Information and Resume

    [[[["field2","not_equal_to"]],[["show_fields","field3,field4,field5,field6"]],"and"]]
    1
    Name
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    Resume
    Upload Resume
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    Step 2: Phone Screening

    Complete the automated call screening by dialing (312) 260-5001 and answering the questions.

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CLIENT SUCCESS MANAGER

We are looking for a skilled customer service representative looking for an opportunity to grow within a leading travel start-up. This person will be tasked with managing client success specialists and developing training programs. They will be asked to resolve client escalations & create solutions for broken policies. This position requires someone who can maintain a positive, empathetic, and professional attitude toward clients and sales agents at all times.

  • Responsibilities and Duties

    • Develop, maintain, and provide best practices + tools for clients and agents
    • Create, update, and improve training materials + continuing education
    • Assist with training new CS Specialists
    • Resolve client escalations from CS Specialists
    • Keep accurate records of all escalations + resolutions
    • Responding promptly, efficiently, and professionally
  • Qualifications and Skills

    • Comfortable talking on the phone and communicating via email
    • Effective problem solver in high-stress situations
    • Positive and empathetic personality
    • Organized and proficient in time management and multitasking
    • Experience in customer service is a plus
  • Compensation

    Based on experience.

  • Apply Here

    PLEASE COMPLETE THE FORM:

    [[[["field2","not_equal_to",""]],[["show_fields","field3,field4,field5,field6"]],"and"]]
    1
    Name
    Phone
    Resume
    Upload Resume
    Tell us briefly why you are a good fit for Travel Zap?
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CLIENT SUCCESS Specialist

We are looking for a front-line person available between the hours of 8am to 4pm Monday through Friday. This person will be tasked with making our clients’ experience an easy and pleasant one. They will be asked to address client questions, complaints, or comments regarding their experience and service with TravelZap. This position requires someone who can maintain a positive, empathetic, and professional attitude toward clients at all times.

  • Responsibilities and Duties

    • Clearing out email support tickets in the morning and actively monitoring during the day: approximately 20-40 per day
    • Answering client calls (basic questions 1-5 minutes each): approximately 10-15 per day
    • Answering client calls (more complex questions and/or issues 10-30 minutes each): approximately 5 per day
    • Calling travel partners for assistance (mostly waiting on hold to resolve during travel issues): approximately 2-3 per day
    • Miscellaneous tasks that are essential to client success (e.g. gift boxes, thank you cards, etc.)
    • Communicating and coordinating with team members and travel partners as needed, logging interactions
    • Responding promptly, efficiently, and professionally
  • Qualifications and Skills

    • Comfortable talking on the phone and communicating via email
    • Effective problem solver in high-stress situations
    • Positive and empathetic personality
    • Organized and proficient in time management and multitasking
    • Experience in customer service is a plus
  • Compensation

    Based on experience.

  • Apply Here

    PLEASE COMPLETE THE FORM:

    [[[["field2","not_equal_to",""]],[["show_fields","field3,field4,field5,field6"]],"and"]]
    1
    Name
    Phone
    Resume
    Upload Resume
    Tell us briefly why you are a good fit for Travel Zap?
    0 /
    Previous
    Next