Careers

TravelZap is revolutionizing the travel industry, one group vacation at a time. Using our proprietary technology, personalized processes, and streamlined travel dashboard we provide our customers with a professional, highly-responsive, full-service experience. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:


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HEAD OF GUEST SERVICES

We are looking for a Head of Guest Services to lead a customer service team (~30 team members) in our rapidly growing travel company focusing on destination weddings. The ideal candidate is a proven leader and is positive, driven, responsive, and is constantly looking for ways to optimize and create solutions. You own whatever you are working on as if your reputation depends upon its success.

  • Responsibilities and Duties

    • Strategically lead and develop an operational management team to enhance performance by setting clear accountable performance measures
    • Weekly team meetings with the leadership team wholly owning GS strategy, needs, and outcomes, as well as coordinating the efforts of the GS department with Marketing, Sales, and Ops teams
    • Weekly team meetings and 1:1s with the management team reviewing team performance, progress accountability, root cause analysis for outstanding issues, and development plans for the team.
    • Help recruit, interview, hire, and train departmental staff.
    • Oversee the daily workflow of the department.
    • Establish service level requirements and performance metrics for the team and implement reporting, processes, and training to achieve them.
    • Accountability for departmental P&L and reduction of the cost to serve
    • Improve Customer Satisfaction and increase first touch resolution with a focus on responsiveness, quality, and consistency
    • Continually identify new tools, technologies, and processes to better serve the customer and the team
  • Qualifications and Skills – About You

    • 8+ years of experience in Senior, Strategic Management of Operational Customer Service teams.
    • You are a servant leader with a high level of accountability and a track record of exceeding goals and measurables.
    • Strong strategic and customer focus with a clear understanding of the wider issues impacting the company and the overall market
    • You have the ability to motivate and communicate with others at all levels
    • You consistently meet deadlines while working independently, managing concurrent projects in a high pressure, fast-paced environment
    • You are not satisfied with the status quo and are always looking to optimize.
    • You anticipate issues and are a strong problem solver.
    • You are a smart, fast learner, creative and proactive, with a focus on team execution
    • EOS or Scaling Up experience a huge plus
    • Entrepreneurial background is a huge plus
  • Apply Here

    If you do not fit the ideal candidate described above, PLEASE do not reply to this opening.
    We have created a fun, fast-paced work environment with a focus on continual improvement, and are looking for candidates who would find us a perfect fit.

    We look forward to hearing from you! Qualified applicants are asked to submit a cover letter along with their resumes. If you know the perfect person for this position, please forward this posting to them.

    PLEASE COMPLETE THE FORM:

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Concierge Team Manager

We are looking for a Concierge Team Manager in our Guest Services Department to manage a customer service team in our rapidly growing travel company focusing on destination weddings. This team will be focused on first response to customers as well as managing our emergency line for issues during travel. The ideal candidate is positive, driven, responsive, loves dealing with people and creating solutions. You own whatever you are working on as if your reputation depends upon its success.

  • Responsibilities include, but are not limited to:

    • Lead and manage the cGS team by being responsive, creating solutions, and focusing on training, and clear documentation.
    • Enhance team performance by setting clear performance measurables and holding the team accountable to them
    • Improve Customer Satisfaction and increase first touch resolution with a focus on responsiveness, quality, and consistency.
    • Weekly team meetings and 1:1s with the management team reviewing team performance, progress accountability, root cause analysis for outstanding issues, and development plans for the team.
    • Help recruit, interview, hire, and train team staff.
    • Oversee the daily workflow of the entire department by streamlining processes.
    • Establish service level requirements and performance metrics for the team.
    • Continually identify new tools, technologies, and processes to better serve the customer and the team.
  • About you

    3+ years of experience managing with an emphasis on customer service.
    ● Ability to handle high-stress situations while maintaining a positive attitude.
    ● Strong computer skills.
    ● Possess strong organizational skills and are able to manage multiple projects simultaneously
    ● You have the ability to motivate and communicate with others at all levels.
    ● Strong attention to detail and ability to make independent quick decisions.
    ● You are not satisfied with the status quo and are always looking to optimize.
    ● You are a smart, fast learner, creative and proactive, with a focus on team execution and customer satisfaction.

  • Apply Here

    If you do not fit the ideal candidate described above, PLEASE do not reply to this opening.

    We have created a fun, fast-paced work environment with a focus on continual improvement, and are looking for candidates who would find us a perfect fit.

    We look forward to hearing from you! Qualified applicants are asked to submit a cover letter along with their resumes. If you know the perfect person for this position, please forward this posting to them.

    PLEASE COMPLETE THE FORM:

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Internal GUEST SERVICES Manager

We are looking for an Internal Guest Services Manager to manage the iGS team (10 full-time team members) in the Guest Services department of our rapidly growing travel company focusing on destination weddings. The ideal candidate is positive, driven, responsive, loves dealing with people and creating solutions. You own whatever you are working on as if your reputation depends upon its success.

  • Responsibilities include, but are not limited to:

    • Lead and manage the iGS team by being responsive, creating solutions, and focusing
      on training, and clear documentation.
    •  Enhance team performance by setting clear performance measurables and holding the
      team accountable to them
    • Weekly team meetings and 1:1s with the management team reviewing team
      performance, progress accountability, root cause analysis for outstanding issues, and
      development plans for the team
    • Help recruit, interview, hire, and train team staff.
    • Oversee the daily workflow of the department.
    • Establish service level requirements and performance metrics for the team and
      implement reporting, processes, and training to achieve them.
    • Improve Customer Satisfaction and increase first touch resolution with a focus on
      responsiveness, quality, and consistency
    • Regularly perform pricing and booking data analysis to optimize revenue
    • Accountability for departmental services levels, revenue protection, and revenue
      optimization
    • Continually identify new tools, technologies, and processes to better serve the customer
      and the team while protecting revenue for the company
  • About You

    •  3+ years of experience managing revenue teams of similar size with an emphasis on
      customer service
    • Strong customer focus with a clear understanding of the wider issues impacting the
      company and the overall market
    • You have the ability to motivate and communicate with others at all levels
    • You consistently meet deadlines while working independently, managing concurrent
      projects in a high pressure, fast-paced environment
    • You are not satisfied with the status quo and are always looking to optimize.
    • You are a smart, fast learner, creative and proactive, with a focus on team execution
  • Apply Here

    If you do not fit the ideal candidate described above, PLEASE do not reply to this opening. We have created a fun, fast-paced work environment with a focus on continual improvement, and are looking for candidates who would find us a perfect fit.

    We look forward to hearing from you! Qualified applicants are asked to submit a cover letter along with their resumes. If you know the perfect person for this position, please forward this posting to them.

    PLEASE COMPLETE THE FORM:

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During/After travel client success

We are looking for experienced customer services experts to work in and help develop our new Concierge Team. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:

  • Responsibilities and Duties
    • Complete a high volume of inbound calls and LiveChat’s for guests’ travel inquiries.
    • Provide during-travel support for guests.
    • Resolve post-travel issues.
    • Provide exceptional service.
  • Qualifications and Skills
    • Mentor developers across multiple experience levels, teams, and functional areas on best practices in coding
    • Be able to think outside of the box, with a passion for creating solutions.
    • Must have the drive to maintain high levels of productivity.
    • Customer service expert.
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
    • Computer and Internet-savvy.
  • Compensation and Benefits
    Full-time
    Salary: Starting at $45,000/year based on experience, with opportunities for growth.Location: Chicago, ILBenefits offered:
    • 401(k)
    • Dental Insurance
    • Health Insurance
    • Paid Time Off
    • Parental Leave
    • Vision Insurance
  • Apply Here

    PLEASE COMPLETE THE FORM:

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SENIOR .NET Developer/ARCHITECT

We are looking for a Senior .NET Developer/Architect to join our Platforms & Engineering team. We are in the process of creating a new platform that will transform the way our company operates. This is an opportunity to join a team that will be making a seismic impact on not only our company but the way consumers search, book, and manage their group travel. As part of our Platforms and Engineering team, you will help build this new technology from the ground up. Reporting directly to the Platforms & Engineering Leader you will analyze requirements and collaborate with the development team to design scalable, secure, and robust software.
You will focus on three core things:

1. Lead design and development of software solutions that address business needs.

2. Provide leadership to the development team. Improve coding standards and adoption of patterns and principles used by the team.

3. Serve as a strong hands-on developer as well as a mentor. This is a player/coach role that will address the existing needs of the business and the Platforms & Engineering team while always keeping an eye on the future.

  • Responsibilities and Duties

    • Be a leader. Have the ability to be a player/coach.
    • You code, test, and deploy solutions of premium quality that solve the business needs and simultaneously advance the architecture of the entire system.
    • Mentor developers across multiple experience levels, teams, and functional areas on best practices in coding and team process. You don’t just talk the talk, you walk the walk.
    • Curate department coding standards and lead peer code reviews.
    • Don’t be afraid to ask questions. We move fast and need everyone on the same page. If something isn’t clear, let’s make it clear. You can learn from the team, identify the challenges they face, and propose technical and process solutions that alleviate those challenges
    • Must be able to lead technical discussions when needed.
    • You stay current on modern technologies and innovations which can further enhance and improve our solutions.
    • Define, document, and implement non-functional requirements, including performance, security, and standards compliance
    • Architect complex application workflows across multiple services, 3rd party APIs, and data stores
    • Develop and test WebAPI and WCF services that provide business logic, access a variety of data storage technologies, and interact through, REST, and SOAP patterns.
    • Write unit tests and functional tests that cover all of your code
    • Author SQL Server database schemas and stored procedures
    • Write and groom technical stories to define, estimate, and track the team’s work
    • Measure, find, and fix performance and security issues
    • Advocate for the right tools for the task at hand
    • Demonstrate and evangelize best practices for coding and team processes
  • Required Qualifications

    • Bachelor’s degree in Computer Science
    • 8+ years of professional development experience.
    • 5+ years of leading a development team.
    • 5+ years of experience designing cloud microservices architectures. ● 5+ years experience .Net Core / MVC / React JS
    • Microsoft Technology Stack
    • Visual Studio / C# .NET
    • AWS Elastic Beanstalk, Codepipeline, RDS SQL
    • MS SQL relational database design and querying.
    • 3+ years REST API development experience.
    • Mastery of coding best practices and standards, including object-oriented design, code refactoring, debugging, and code documentation.
    • Knowledge of Software Design Patterns
    • Ability to troubleshoot and fix bugs and issues
    • Ability to recognize issues in legacy software and create plans for improvement.
    • Ability to work on multiple projects in a fast-paced work environment.
    • Strong analytical and problem-solving skills.
    • Excellent communication skills and the ability to work on a close-knit team.
    • Integrate data and workflows that span multiple business processes and 3rd party tools.
    • Ability to estimate project tasks and to deliver upon committed dates.
    • Ability to set and manage own priorities effectively in a dynamic organization.
    • Experience working in an Agile/Scrum environment.
  • Preferred Qualifications

    • In lieu of a Bachelor’s degree, an applicable amount of relevant work experience will be considered.
    • Experience working with offshore team members.
    • Experience with GIT, Jira, Slack, Umbraco CMS
  • Compensation and Benefits

    Pay: Negotiable
    Full-time employment
  • Apply Here

     

    PLEASE COMPLETE THE FORM:

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SALES MANAGER

We are looking for a Sales Manager in our rapidly growing travel company focused on destination weddings. This person will be required to hire, train and support a team of 6-10 Sales Specialists. Applicants should be team players who are motivated by others’ success and sensitive to their needs. Attendance and availability are of utmost importance during business hours.

Please attach your Resume + Cover Letter in the application below.

  • Responsibilities & Duties

    • Lead and manage a sales team by being responsive, creating solutions, and holding team members accountable.
    • Recruit, hire, and train Sales Specialists.
    • Focus on training and clear documentation in the team’s core process.
    • Monitoring/analyzing team performance in order to grow sales and increase conversion rates.
    • Hit team sales goals and performance metrics.
    • Enhance team performance by setting clear performance measurables and holding the team accountable to them
    • Oversee the team’s daily workflow to optimize and document all core processes.
    • Maintain positive/constructive conversation at all times.
  • Qualifications & Skills

    • Successful sales background with strong accountability.
    • Creative problem solver with the ability to communicate solutions clearly with their team.
    • Customer service expert.

    Location: Chicago, IL

  • Apply Here

    • Submit Resume
    • Provide a cover letter explaining why you want to be a Sales Manager and why you think you are a good fit.
    • Provide a letter of recommendation from at least one agent in the office.

     

    PLEASE COMPLETE THE FORM:

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ACCOUNT MANAGER

  • Responsibilities and Duties

    • Build relationships with new potential clients through inbound lead sources
    • Hit and exceed provided sales goals
    • Manage accounts and leads efficiently with the use of CRM.
    • Maintain clean and accurate reporting
    • Qualifications and Skills
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
    • Competitive and commission motivated. Must be passionate about closing a sale.
    • Customer service expert.
    • Computer and Internet-savvy.
    • Hospitality experience a plus!
    • Must be able to provide a reference from each of your 2 most recent jobs.
  • Compensation and Benefits

    • Compensation-based salary
    • Location: Chicago, IL

    Benefits offered:

    • Health insurance
    • Dental insurance
    • Paid time off
    • Healthcare spending or reimbursement accounts such as HSAs or FSAs
    • Workplace perks such as food/coffee and flexible work schedules
    • Retirement benefits or accounts
    • Other types of insurance
    • Flexible schedules
  • Apply Here

    PLEASE COMPLETE BOTH STEPS:

    Step 1: Contact Information and Resume

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    Step 2: Phone Screening

    Complete the automated call screening by dialing (312) 260-5001 and answering the questions.

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GUEST SERVICES SPECIALIST

We are looking for experienced Account Managers or Account Executives to work in and help develop our new Guest Services Department. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:

  • Responsibilities and Duties

    • Complete a high volume of inbound ticket requests for guests’ travel inquiries, reservation adjustments, and cancellations.
    • Hit & exceed revenue goals.
    • Provide exceptional service to ensure group retention.
    • Manage guest requests with the use of newly developed Guest Services Dashboard.
    • Provide during-travel support for guests.
  • Qualifications and Skills

    • Be able to think outside of the box, with a passion for creating solutions.
    • Must have the drive to maintain high levels of productivity
    • Customer service expert.
    • Computer and Internet-savvy.
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
  • Compensation and Benefits

    Full-time
    Salary: Starting at $45,000/year based on experience, with opportunities for growth.

    Location: Chicago, IL

    Benefits offered:

    • 401(k)
    • Dental Insurance
    • Health Insurance
    • Paid Time Off
    • Parental Leave
    • Vision Insurance
  • Apply Here

    PLEASE COMPLETE THE FORM:

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ACCOUNTing specialist

  • Responsibilities and Duties

    • Verify and reconcile a high volume of credit card payments and refunds
    • Process client refunds
    • Invoice, track, and confirm accounts receivable
    • Process payments via credit card, check, wire transfer
    • Manage QuickBooks
    • Data entry within our internal CRM
    • Assist sales team with accounting questions, issues, and training
    • Charge disputes
    • Final confirmation of accounting for all records
    • Participate in and contribute to department level meetings
  • Qualifications and Skills

    • 2+ years of bookkeeping/data entry experience
    • 1+ years QuickBooks experience
    • Proficiency in Microsoft Excel
    • Strong sense of ethics
    • Mastery of arithmetic
    • Strong communication skills
    • Ability to create meaningful solutions
    • Highly organized
    • Works well under pressure and is able to adapt quickly in a changing environment
  • Compensation and Benefits

    Full-time
    Salary: $40,000 – $50,000/year based on experience

    Location: Chicago, IL

    Benefits offered:

    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401(k)
    • Paid time off
    • Parental leave
  • Apply Here

    PLEASE COMPLETE BOTH STEPS:

    Step 1: Contact Information and Resume

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    Step 2: Phone Screening

    Complete the automated call screening by dialing (872) 231-0771 and answering the questions.