Careers

TravelZap is revolutionizing the travel industry, one group vacation at a time. Using our proprietary technology, personalized processes, and streamlined travel dashboard we provide our customers with a professional, highly-responsive, full-service experience. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:


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CLIENT SUCCESS
GUEST SERVICES MANAGER

  • Responsibilities and Duties

    • Participate in training new and existing Guest Service Specialists.
    • Help with recruitment by participating in shadowing and providing feedback for all candidates.
    • Monitor weekly reports to ensure team members’ success and create solutions for optimization within the department.
    • Identify opportunities for increased customer satisfaction to avoid client escalations.
    • Keeping circles connected with team members by creating the right meeting pulse and providing the appropriate tools, time and resources through daily check-ins and/or L10 meetings.
    • Maintain positive/constructive conversation at all times to try and alleviate negativity within the office and address agents who are not doing the same.
    • Assist with client escalations that need additional support by way of advice to team members or, in some cases, client communication.
  • Qualifications and Skills

    • Must be a Travel Zap employee with at least 1 year of experience at TravelZap.
    • Creative problem solver with the ability to communicate solutions clearly with their team.
    • Customer service expert.
  • Compensation and Benefits

    Compensation: Salary + Quarterly Bonus
    Location: Chicago, IL

  • Apply Here

    • Submit Resume
    • Provide a cover letter explaining why you want to be a Guest Services Manager and why you think you are a good fit or complete the specified field in the form below.

    PLEASE COMPLETE THE FORM:

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DOT NET DEVELOPER – MID LEVEL

We are looking for a mid-level developer to join our Platforms & Engineering team. We are in the process of creating a new platform that will transform the way our company operates. This is an opportunity to join a team that will be making a seismic impact on not only our company but the way consumers search, book, and manage their travel. As part of our Platforms and Engineering team, you will help build this new technology from the ground up.

You will focus on three core things:

  • Help design and develop technical solutions that address business needs.
  • Provide input and contributions to the way the team codes by helping improve coding standards and adoption of patterns and principles used by the team.
  • Serve as a strong hands-on developer who can help address the existing needs of the business and the Platforms & Engineering team while always keeping an eye on the future needs of the platform.
  • Responsibilities and Duties

    • Have the ability to be in a player/coach role when needed. Providing code reviews and constructive feedback. You don’t just talk the talk, you walk the walk.
    • Produce high-quality, maintainable, and scalable software. We are building a
    • NEW platform with public-facing components. This is an excellent opportunity to work on an extremely visible portion of the company.
    • Reporting directly to the Senior .Net Developer you will analyze requirements and collaborate with the Platforms Team to produce thoughtful software designs.
    • Maintain coding standards and participate in peer code reviews.
    • Write flexible and efficient code with future scale always in mind.
    • Participate in scrum ceremonies.
    • Don’t be afraid to ask questions. We move fast and need everyone on the same page. If something isn’t clear, let’s make it clear.
    • Capable of leading and contributing to technical discussions.
    • Stays current on modern technologies and innovations which can further enhance and improve our solutions.
  • Required Qualifications

    • 2+ years of professional development experience.
    • Microsoft Technology Stack
    • Visual Studio / C# .NET
    • Net Core / MVC / React JS
    • Understanding of relational database design and querying (MS SQL).
    • Knowledge of good coding practices and standards, including object-oriented design, code refactoring, debugging, and code documentation.
    • Knowledge of Software Design Patterns
    • Ability to troubleshoot and fix bugs and issues
    • Ability to recognize issues in existing software and put together improvement plans.
    • Ability to work on multiple projects in a fast-paced work environment.
    • Strong analytical and problem-solving skills.
    • Good communication skills and the ability to work on a close-knit team.
    • Integrate data and workflows that span multiple business processes and 3rd party tools.
    • Ability to estimate project tasks and to deliver upon committed dates.
    • Ability to set and manage own priorities effectively in a dynamic organization.
    • REST API development experience
  • Preferred Qualifications

    • Bachelor’s degree in Computer Science or related field. In lieu of a Bachelor’s degree, an applicable amount of relevant work experience will be considered.
    • Experience working in an Agile environment.
    • Experience with GIT and Jira
    • AWS Elastic Beanstalk
    • AWS RDS
    • Umbraco CMS
    • Job Type: Full-time
  • Compensation and Benefits

    Pay: Starting at $70,000.00 per year
    Full-time employment
  • Apply Here

     

    PLEASE COMPLETE THE FORM:

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ACCOUNT MANAGER

  • Responsibilities and Duties

    • Build relationships with new potential clients through inbound lead sources
    • Hit and exceed provided sales goals
    • Manage accounts and leads efficiently with the use of CRM.
    • Maintain clean and accurate reporting

     

    • Qualifications and Skills
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
    • Competitive and commission motivated. Must be passionate about closing a sale.
    • Customer service expert.
    • Computer and Internet-savvy.
    • Hospitality experience a plus!
    • Must be able to provide a reference from each of your 2 most recent jobs.
  • Compensation and Benefits

    • Compensation-based salary
    • Location: Chicago, IL

     

    Benefits offered:

    • Health insurance
    • Dental insurance
    • Paid time off
    • Healthcare spending or reimbursement accounts such as HSAs or FSAs
    • Workplace perks such as food/coffee and flexible work schedules
    • Retirement benefits or accounts
    • Other types of insurance
    • Flexible schedules

     

  • Apply Here

    PLEASE COMPLETE BOTH STEPS:

    Step 1: Contact Information and Resume

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    Step 2: Phone Screening

    Complete the automated call screening by dialing (312) 260-5001 and answering the questions.

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GUEST SERVICES SPECIALIST

We are looking for experienced Account Managers or Account Executives to work in and help develop our new Guest Services Department. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team:

  • Responsibilities and Duties

    • Complete a high volume of inbound ticket requests for guests’ travel inquiries, reservation adjustments, and cancellations.
    • Hit & exceed revenue goals.
    • Provide exceptional service to ensure group retention.
    • Manage guest requests with the use of newly developed Guest Services Dashboard.
    • Provide during-travel support for guests.
  • Qualifications and Skills

    • Be able to think outside of the box, with a passion for creating solutions.
    • Must have the drive to maintain high levels of productivity
    • Customer service expert.
    • Computer and Internet-savvy.
    • Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
  • Compensation and Benefits

    Full-time
    Salary: $35,000 – $40,000.00/year based on experience, with opportunities for growth.

    Location: Chicago, IL

    Benefits offered:

    • 401(k)
    • Dental Insurance
    • Health Insurance
    • Paid Time Off
    • Parental Leave
    • Vision Insurance
  • Apply Here

    PLEASE COMPLETE THE FORM:

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ACCOUNTing specialist

  • Responsibilities and Duties

     

    • Verify and reconcile a high volume of credit card payments and refunds
    • Process client refunds
    • Invoice, track, and confirm accounts receivable
    • Process payments via credit card, check, wire transfer
    • Manage QuickBooks
    • Data entry within our internal CRM
    • Assist sales team with accounting questions, issues, and training
    • Charge disputes
    • Final confirmation of accounting for all records
    • Participate in and contribute to department level meetings
  • Qualifications and Skills

    • 2+ years of bookkeeping/data entry experience
    • 1+ years QuickBooks experience
    • Proficiency in Microsoft Excel
    • Strong sense of ethics
    • Mastery of arithmetic
    • Strong communication skills
    • Ability to create meaningful solutions
    • Highly organized
    • Works well under pressure and is able to adapt quickly in a changing environment
  • Compensation and Benefits

    Full-time
    Salary: $40,000 – $50,000/year based on experience

    Location: Chicago, IL

    Benefits offered:

    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401(k)
    • Paid time off
    • Parental leave
  • Apply Here

    PLEASE COMPLETE BOTH STEPS:

    Step 1: Contact Information and Resume

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    Step 2: Phone Screening

    Complete the automated call screening by dialing (872) 231-0771 and answering the questions.